I think we can all agree DK Sportsbook customer service is atrocious. I have been left with no response for the past 3 days with mulitple tickets/twitter messages. I decided to see if I can get live chat and was able to actually do it.
Friday at 3PM EST I went on draftkings website from my laptop clicked contact us and then the black bottom that pops up on the bottom left. Then typed in the search box “live chat” and then connected with a DK rep.
I’m in MD btw (VA/MD state line) so I don’t think this is location specific as I’ve seen mentioned before
Hope this helps!